Frequently Asked Questions
At Cera Care, we believe in transparent communication and this FAQs page reflects our commitment to providing you with the information you need to navigate your new role with confidence. Here you will find answers to some of the most commonly asked questions.
If you are unable to find the answers you're looking for on this page or you need further clarification, please reach out to your Branch Manager. Should you feel you need to escalate an enquiry further, please email hello@ceracare.co.uk and your query will be addressed by the relevant department.
We are here to support you every step of the way.
What do I do if I can't attend my shift?
How do I access my payslip?
What do I do if I have a query about my pay?
Where do I find my work email address?
What hours am I required to work?
How do I opt out of the company pension scheme?
What do I do if I have an issue with my work phone?
Who do I contact if I am struggling at work?
Where can I find Mental Health Support?
How do I book annual leave?
How is my annual leave accrued?
Can I take holiday if I have not yet accrued any annual leave?
What is my rate of holiday pay?
Where can I find Cera Policies?
What do I do if I am concerned about the welfare of a Service User?
What career development opportunities are there at Cera?
When should I use the on-call system?