Frequently Asked Questions

At Cera Care, we believe in transparent communication and this FAQs page reflects our commitment to providing you with the information you need to navigate your new role with confidence. Here you will find answers to some of the most commonly asked questions.

If you are unable to find the answers you're looking for on this page or you need further clarification, please reach out to your Branch Manager. Should you feel you need to escalate an enquiry further, please email and your query will be addressed by the relevant department.

We are here to support you every step of the way.

What’s required from me?
What do I do if I can't attend my shift?
Where do I get my payslip?
What do I do if my pay is wrong?
What do I do if I have an issue with my work phone?
How do I book annual leave?
How do I change my name, address or bank details?
Who do I contact if I am struggling at work?
Where can I find Cera Policies?
What do I do if I am worried about the welfare of a Service User?