At Cera Care, we believe in transparent communication and this FAQs page reflects our commitment to providing you with the information you need to navigate your new role with confidence. Here you will find answers to some of the most commonly asked questions.

If you are unable to find the answers you're looking for on this page or you need further clarification, please reach out to your Branch Manager. Should you feel you need to escalate an enquiry further, please email hello@ceracare.co.uk and your query will be addressed by the relevant department.

We are here to support you every step of the way.

Frequently Asked Questions

Contact your branch team by telephone, as soon as you are able to.

You can view and download all of your payslips on iTrent

Inform your branch team or line manager, who will be able to raise a ticket with the Payroll team on your behalf.

Details of your work email address will be emailed to the address you provided on your application. Please speak to your branch team or line manager if you have not received this.

We provide care from around 7am to 10pm, 7 days a week. The more flexibility you can offer with availability, the more work we can offer you. A driving licence and access to a vehicle is often essential in most locations so that you can easily travel to visit your service users in their homes. 

Please contact your branch team or line manager, who will be able to action this on your behalf.

In the first instance, speak to your Branch Manager or Field Care Supervisor.

If you are struggling at work, you should raise any concerns with your Branch Manager or, if within the first 3 months of employment, your Care Mentor. They will be able to provide you with the necessary support or signpost you to the relevant team.

The Cera Mental Health First Aid team is here to help and support you. Here to listen and offer judgement-free reassurance when you need it, the team is available Monday - Friday between 9am - 5pm.

Gill Leadbitter - 07593 543 279
Sharon Traynor - 07541 618 417
Lucy Kruyer - 07821 653 013
Colin Enticott - 07583 409 203

More details of our Mental Health First Aiders and additional support can be found on CeraNet, accessed via the LUMApp on your work mobile.

**Employee Assistance Programme **- Health Assured is a free confidential 24hr helpline - 0800 028 0871. Sometimes it can be difficult to balance the pressures of work and home life. Health Assured provides caring support to both you and your immediate family.The Health Assured app is available on your work mobile. Take the time to sign in, all you need is an email address and the unique code MHA202675

Please contact your branch team with your holiday request before booking a holiday. They will be able to advise of the availability for you to take annual leave.

Frequently Asked Questions

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