"Complex care" typically refers to an integrated approach to healthcare that addresses the multifaceted needs of individuals with complex medical conditions, often involving multiple chronic diseases or conditions.
Complex care often involves a team of healthcare professionals from different specialties working together to provide coordinated and holistic care. This team may include physicians, nurses, support/care workers, social workers, psychologists, and other specialists.
Overall, the goal of complex care is to improve the quality of life for individuals with complex health needs by addressing their physical, mental, and social well-being in a comprehensive and coordinated manner. Cera provide care and nursing services to people with complex needs, in their own homes.
At Cera, we work with a wide range of clients in our nurse-led care division. This includes babies, children, young people, adults and the elderly. As a Complex Care Assistant you may be assigned to one or two clients, or work as a relief worker across a variety of packages.
Our clients have varying conditions, which include learning disabilities & development conditions, physical disabilities such as cerebral palsy, mental health disorders, nurological disorders such as multiple sclerosis or motor neurone disease. Some of our clients have acquired conditions such as acquired brain or spinal cord injuries, or as a result of a stroke.
As a result of their complex conditions, specialist care needs may include (but are not limited to): gastronomy care (eg PEG feed), tracheostomy care, oxygen and ventilation management, catheter, bowel and stoma care, medication administration, personal care and behaviour management.
Whilst hiring requirements differ per role, package and location, we usually look for:
Patience, compassion and empathy are essential personal qualities. You will often integrate into a household environment with family members who are very involved with care, dealing with any issues in a diplomatic, professional, positive and empathetic way is therefore essential.
As well as Cera's standard employment benefits, working in nurse-led complex care has some additional differences from traditional home care.