Job Title: Team Leader - Extra Care
Branch Location: Bramble Court (NE32 3DT)
Hours: Permanent Contract working 37.5hrs per week
Salary: Upto £24,500 per annum
As a Team Leader you will be supporting customers to enjoy the best quality of life that they can in the comfort of the extra care scheme. Compassion, good communication and organisational skills, together with a calm and caring manner are vital for this important role in our company.
You will be required to develop and supervise a team of care workers to provide high-quality care that is safe, effective and responsive to each customer's needs and preferences. Supporting and respecting customers' choices whilst promoting their dignity and privacy at all times.
Knowledge and understanding
Knowledge of effective care and support planning that is centred on the individual needs and wishes of each customer
Good understanding of health and safety matters in relation to home care services and of the risk assessment process
Experience and skills
Experience of communicating clearly and building positive working relationships with people who use social care services and healthcare professionals
Ability to support customers with all aspects of their daily living in a manner that respects their dignity in a non-judgmental manner. Promotes their independence, choices and privacy
Ideally experience in carrying out risk assessments and preparing and compiling care and support plans
To prioritise and organise workloads effectively so that customers receive the services that they expect
Ability to use own initiative and work alone or as part of a team, especially in an emergency
Good administrative skills to maintain clear written records and follow statutory reporting procedures
Ability to lead, motivate and manage a team of care workers and provide appropriate support, guidance and training