Service Improvement Officer

Position: Service Improvement Officer

Reporting to: Quality Business Partner

Contract type: Full Time, Permanent

About Cera

Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.

We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

About you:

We are looking for an experienced, hard working Service Improvement Officer who has proven experience within the care sector and a track record of improving both the quality of service provided and regulatory ratings. You'll be well respected and seen as an ambassador for improvements.

Responsibilities:

• To carry out internal audits and review the branch standards and compliance in line with the regulatory requirements
• Supporting of monitoring trends and inbedding lessons learned
• Branch training on standardised approaches to compliance, ensuring you are always sharing best practice to ensure knowledge is embedded. (care planning, policies, compliance etc)
• As directed by QBP provide branch specific/ peripatetic operational suppor
• Awareness of new features and as directed, ensure branches imbed new products (following rollout)

Benefits:

• Great Career development opportunities with a fast-growing Company.

• Hardworking team looking to utilise Technology to improve Home Care in the UK.

• Competitive salary & additional Car allowance.

• NVQ and in-house Training and development for your role and future Career with us

• We Care our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers

• Employee Assistance Programme

• Mobile phone and other required tech

• Company pension scheme

• 25 days holiday entitlement + your birthday off on top of bank holidays

• Paid DBS/PVG

• Paid SSSC registration and qualifications

• Paid SCW registration and qualifications

• Mileage Allowance

• Free uniform

• Service and recognition rewards

To read more about Cera click here: https://ceracare.co.uk/why-cera