Care Scheme Manager (Extra care)


Position: Scheme Manager Extra Care
Reports to: Extra Care - Care Manager

About Cera
Cera's vision is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. Joining Cera, you are contributing to making this vision a reality. The work you do promotes the dignity, respect, independence and choice of our service users, enabling you to make a real difference.
We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Our technology is enabling carers to do what they do best, care.

The Role
We're looking for a Scheme Manager for Extra care to become an ambassador for Cera and an extension of our family. You will be responsible for providing leadership, support and supervision to the care staff within Cera, ensuring care is provided in accordance with current best practices, adhering to policy and procedures, agreed standards, legislative requirements and relevant regulations under the direction of the Registered Manager.
Communication & Influencing Leadership are important in this role.

What we're looking for

  • To understand human rights and the impact on care delivery.
  • Respect and uphold a professional, open, positive and inclusive branch / scheme culture where everyone is treated with dignity and respect regardless of their culture, religion, age, race, sexual orientation, gender persuasion or disability.
  • Embed an environment where all staff contribute to the efficient running of the service.
  • Support a culture where people 'speak up' about concerns and act upon them.
  • Ensure Service Users are at the heart of the care delivery and their wishes and preferences enhance their wellbeing
  • Be responsible for promoting and safeguarding the welfare of the individuals we support
  • Champion person-centred care and demonstrate treating people as individuals, respecting their decisions and choices.
  • Commit to Improving outcomes for people who use and work for the service
  • Be responsible for promoting and safeguarding the welfare of the individuals we support within the schemes
  • Induct and orientate new employees to the job role and service, adapting your approach according to the individual and their level of experience working within care and the Extra Care setting.
  • Ensure Health & Safety policies and procedures are adhered to all times and issues addressed to provide a safe environment.
  • Work closely with landlords and housing teams to ensure consistent levels of service and safety are maintained within the scheme. Learning & Reflection Developing Self and Others Changing and Improving
  • QF Diploma level 3 in Health and Social Care or willingness to work towards completion.
  • Support, coach, mentor, develop and sustain a professional, skilled and motivated team.
  • Collaborate with the training team to ensure all care staff receive and maintain up to date relevant training.
  • Be flexible and proactive - reacting calmly to changes throughout the day.
  • Be an ambassador for Cera, raising our organisations' profile and reputation for providing exceptional care and services within the Extra Care setting.
  • Commitment to Quality Care Managing a Quality Service Making Effective Decisions Delivering at Pace
  • Strive for quality in everything you do recognising and understanding what quality in care means for people.
  • Ensure the safe running of the service which includes effective management and oversight of medicines, care planning & risk assessments, reviews, observations and competency assessments.
  • Ensure accurate and legible records are kept.
  • Organise and plan supervision and observations for care staff.
  • Provide and oversee care staff delivering support/assistance as they accomplish daily tasks - including bathing, eating, dressing, grooming and using the bathroom.
  • Ensure medication is dispensed following Cera policies and procedures Communicate any problems, concerns or changes to Service Users' family members as needed.
  • Maintain all Care Plans/care records in accordance with Cera policy and audit care records following company policy to ensure compliance.
  • Oversee the implementation and adherence of all Cera policies and procedures.
  • Support the orientation / on boarding of new starters within the scheme.
  • Provide on call escalation support for the contracted Extra Care scheme. Provide assistance and direction to staff in an emergency situation.
  • Maintain accurate information regarding your scheme, to support the escalation process and allow others to access key data

Background and Experience:

  • Knowledge of rota planning ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave
  • Experience conducting Client Introductory visits
  • Ideally hold the RQF Diploma level 3 Health and Social Care
  • Experience of working with Service Users who have additional support needs


  • Great career development opportunity with a fast-growing company with ambition.
  • Hardworking team looking to build something to change Care in the UK.
  • Competitive salary. On-call included in the salary

You'll have access to:

  • Training and development for your role and future Career with Cera
  • Lifeworks discount platform and Employee Assistance Programme
  • Refer a Friend scheme
  • Mobile phone and other required tech
  • Company pension scheme

Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of social care. Your branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.

Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.

Working in care has given me

everything I was missing.