With our person-centred, strengths-based approach, we are ideally placed to support you to live a healthy, safe, and enriching life at home. We are experienced in supporting people with physical health conditions and disabilities, mental health needs, learning disabilities, and complex needs. Our support workers help you to develop living skills, to access your community, and maintain your home.

We achieve this through:

• Getting to know you through a multidisciplinary approach, involving your circle of support (friends, family) and any linked professionals, to help us see the bigger picture and understand what support you need.
• A personalised approach to your support and care, based on your strengths.
• We find out what’s important to you and help you identify personal outcomes to work towards with our support, with progress recorded on your Outcomes Tool. This helps you break your long-term outcomes down into achievable goals, celebrating your success and building confidence.
• Our Family App enables instant communication and access to your visit notes, health information and care plan.
• Our well-trained, skilled Support Workers, recruited for their values and experience, are matched to your needs.
• Enabling access to the local community, building friendships and relationships outside the house. We work closely with local services and community groups to know where our clients can find services they need, or places that match their interests.
• Life skills, including budgeting, cooking, and maintaining a household.

We also deliver a wide range of care, including:

• All aspects of personal care, delivered in line with your wishes, and privacy and dignity standards.
• Medication administration and ordering - taking away the stress of managing your meds, and backed up by technology, including eMARs (Electronic Medication Administration Records), for increased efficiency and ease.
• A daily health review and ongoing support with hydration and nutrition, through our Cera Care App, which flags issues, enabling early intervention.

Everyone should have the opportunity to decide where to live, and who they want to live with. We ensure that the control over this decision rests with our clients, making sure that their voices are heard.

One of our teams has a strong working relationship with four clients living together in the same property, all needing additional support with their mental health. After living in the property for many years, their landlord gave 3 months’ notice as they wished to sell.

This was very distressing for these clients, and so our team worked with them to understand what they wanted to happen next - which was to stay together. When other, separate housing options were suggested, our team was there to advocate for, and encourage our clients to speak up. We held meetings with their Adult Social Care workers, and identified 3 local properties which would meet the needs of these clients.

The clients chose one of these properties, which needed work done, and so we arranged for meetings between the housing provider and our clients to discuss the changes needed - and the redecoration to make it feel like home. A shed was of great importance to these clients, and so we arranged to have one built.

All four clients transitioned smoothly, into a property of their choice, re-decorated to their specifications, and with the people they wanted to live with.