Senior Credit Controller

Position: Senior Credit Controller

Reporting to: Credit Control Manager

Contract Type: Fixed Term x 6 months, Full Time, 40hrs per week

About Cera

Cera is the UK's largest HealthTech company and one of Europe's fastest-growing businesses – harnessing preventative technology and AI to take care out of Britain's hospitals and into patients' homes. We deliver care, nursing, telehealth and repeat prescription services in people's homes via technology.

Cera's proprietary, AI-backed tools predict more than 80% of hospitalisations and 83% of falls in advance, mobilising its frontline workforce of almost 10,000 carers and nurses to deliver timely preventative care in the community.

Cera delivers 2 million home healthcare visits a month. At each visit, Cera uses its pioneering technology to collect data on how our population is ageing, building one of the world's largest tech-powered home healthcare datasets.

About the role

We are recruiting a Senior Credit Controller on a Fixed Term Contract for 6 months to strengthen the team through a period of focused debt resolution activity. The Senior Credit Controller will work as part of a capable and experienced team, taking responsibility for a customer portfolio and ensuring timely payment for all Local Authority, NHS and Private Client accounts, with particular focus on triaging and resolving disputes and some aged invoices in an allocated portfolio.

A mix of skills and approaches will be required in this team, understanding the differing nature of collecting payment from a local authority, the NHS and a private client. The credit control team is required to work closely with the Invoicing Team to ensure that issues with customer accounts are dealt with promptly and in a consistent manner.

Responsibilities

• Act as a confident and credible point of contact for Local Authority and NHS bodies, building strong working relationships to support faster resolution of higher-value or more complex queries.
• Communicate directly with Local Authorities, NHS, private clients and their relatives or nominated representatives, via letter, email and telephone, to proactively resolve issues to collect current and historic balances.
• Take the lead on triaging complex disputed invoices, identifying the root cause of each dispute and driving the necessary actions across Operations, Invoicing and Commissioners to unblock payment and resolve the query.
• Process credit notes and associated amended invoices,
• Reconcile Customer Accounts
• Monitor unallocated cash within the portfolio to ensure receipts can be allocated
• Manage Direct Debit and card payment processes for your clients
• Report regularly to the Credit Control Manager on key account issues.
• Host and attend debt meetings with Operational Managers
• Achieve KPIs aimed at maximising cash collection
• Communicate effectively to escalate issues for resolution to ensure that they are resolved efficiently.

Qualifications and Skills

Essential

• Significant credit control / accounts receivable experience gained within a Health and Social Care, home care, or wider NHS-related finance environment.
• Confident and credible in dealing directly with Local Authority and NHS commissioning and finance contacts, with a strong understanding of their invoicing, funding and query resolution processes.
• Strong finance and analytical skills, with proven ability to reconcile accounts and triage the underlying causes of disputed invoices, and identify the necessary actions to unblock and resolve them.
• Proven track record of managing a complex customer portfolio, reducing aged debt and driving down disputed and unallocated balances.
• Excellent written and verbal communication skills, with the ability to build effective working relationships across Operations, Invoicing and external commissioners.
• Self-motivated and able to work independently, quickly getting up to speed within a fixed term, time-limited assignment.
• Confident user of MS Excel and finance/billing systems, comfortable interrogating account data to support query resolution.