Operations Manager for Complex Care
Job Title: Operations Manager – Complex Care
About Us:
Cera Care is a leading provider of high-quality complex care services, dedicated to improving the lives of individuals with complex health needs. We specialise in delivering tailored care plans that empower our clients to live independently while receiving the support they require.
Job Summary:
We are seeking a proactive and experienced Operations Manager to oversee our complex care services. The successful candidate will be responsible for ensuring high-quality care delivery, compliance with regulatory standards, and operational efficiency. This role requires a strong leader with excellent organisational and communication skills, capable of managing teams and driving service excellence.
Key Responsibilities:
Oversee and support the Complex Care Managers with the daily operations of complex care services, ensuring high standards of care and regulatory compliance.
Lead and nurture the branches ensuring training, supervision, and development is completed.
Ensure compliance with CQC standards, policies, and procedures.
Play a part in managing budgets and resources effectively to ensure cost-efficient service delivery.
Drive continuous improvement initiatives and maintain a culture of excellence.
Support with handling complaints, incidents, and safeguarding concerns in a professional and timely manner.
Build strong relationships with stakeholders and healthcare professionals.
To provide regular feedback to the Clinical Director.
To update and liaise with our internal recruitment teams to ensure the headcount is on target.
Essential Requirements:
Previous experience in an Operations role or similar leadership role within complex care, healthcare, or domiciliary care.
Strong knowledge of CQC regulations and compliance.
Excellent leadership, communication, and people management skills
- Experience in handling complex cases and crisis management.
- Ability to work under pressure, solve problems, and make effective decisions.
Budget management and resource allocation experience.
Full UK driving license and willingness to travel as required.
Desirable:
Preferably a relevant health and social care qualification (NVQ Level 5 or equivalent).
Experience in business development and service expansion.
Strong project management skills with the ability to implement new initiatives effectively
Knowledge of digital care management systems and technology in healthcare.
- Strong analytical skills with the ability to interpret data to drive operational improvements.
What We Offer:
Competitive salary.
Career development opportunities and ongoing training.
A supportive and inclusive work environment.
The opportunity to make a real difference in people's lives.
Cera promotes a carer-first approach. Our frontline staff are the most important part of the Cera family. You will join a visionary organisation on the tipping point of transformation and have the opportunity to form part of our larger mission to change the face of Social Care. Your Branch will be equipped with innovative software and you will have the opportunity to lean on our wider organisation for the most progressive and personable operational support.
Our app proactively tracks and monitors the health of our customers, enabling families and medical professionals to have visibility of changes in health and well being status. Using AI to predict potential health concerns, we're able to help our customers avoid unnecessary hospital visits, whilst protecting vital NHS resources.
We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.
