Care Coordinator

CARE COORDINATOR

ROLE PROFILE

As a Care Coordinator within the Sugarman Health & wellbeing Division it is expected you will provide and coordinate individualised care and resources to service users living in their own homes and within the community. You will manage and distribute resources effectively and will ensure that all care is provided in a respectful way; keeping in line with all relevant policy and procedure.

You will work closely with the multidisciplinary teams, such as Social Workers, District Nurses, Clinical Commissioning Groups and Service User family members. You will ensure the effective management of these complex relationships and with the support of your branch manager will deliver the care and wellbeing service to the individuals being supported.

It is essential that you provide exceptional customer service and operate in a manner consistent with company spirit, policy and procedure; working to deliver the business's long-term vision and business goals.

DBS needed for this role: Yes

Qualification matched to this role: Train the Trainer and Level 3 in Adult Care

Career Progression to: Senior Care Coordinator

STAKEHOLDERS

• Reports to: Registered Manager

• Responsible for: Self and Service User's and HCA's within assigned area

• Close liaison with: Colleagues within branch

Relevant line managers within division

Commissioners and other professional bodies

Service User's NoK, Family and Friends

RESPONSIBILITIES

• You will ensure that there are sufficient workers available to meet client/service user requirements.

• With the support of your Registered Manager, Service Delivery Manager and other Care Coordinators, you will remain up to date with changes and updates in relevant legislation and Group Policy and Procedures

• You will monitor and communicate with multidisciplinary teams any changes relating to the health and wellbeing of the Service User.

• You will ensure that all workers registered are compliant with CQC essential standards and Group Policy and Procedure.

• You will be responsible for maintaining worker records in line with both Sugarman Health & Wellbeing operating procedures and group standards

• You will maintain Worker records in line with both Sugarman Health & Wellbeing operating procedures and group standards

• You will assist and resolve mobile work queries competently and comprehensively and handle and rectify client queries

• You will be responsible for communicating to the family and necessary government bodies, or any changes of condition or needs of the Service User.

• You will work with your management, clients and colleagues to leverage safe working practices

• You will effectively manage the relationship between Service Users, Families and Government Bodies.

HEALTH, SAFETY & COMPLIANCE

• You will ensure you are fully compliant with Company policies and procedures ensuring minimum audit scores are exceeded.

• You will ensure safe systems of working are in place and promote safe working practices with all stakeholders

• It is expected you will work within both internal and external compliance and Quality Assured systems.

• You are expected to maintain an up-to-date knowledge of legislation ensuring full compliance from all stakeholders inclusive of Safeguarding, DBS and all relevant legislation.

• You will ensure a clean, tidy and safe working environment for all stakeholders ensuring materials and equipment are handled, stored, transported and maintained safely along with also ensuring that you and you are aware of First Aid and Fire procedures.

• Escalations for business, operational, managerial, legal and strategic requirements are made by you in a timely manner to line management or relevant reporting bodies in line with Company Procedure.

PERSONAL SPECIFICATION

• You will have the ability to work unsupervised whilst always maintaining an appearance that is suitable to represent the business.

• You will be able to effectively multitask, adequately prioritise a busy and demanding workload and work towards and within deadlines.

• You will possess excellent communication skills with the ability to work collaboratively and in the spirit of the Company and your position whilst having the ability to delegate where necessary

• You will demonstrate continual development of your own knowledge, skills and capability within a complex care environment

• You will possess a sound knowledge of complex care, working with people who have complex care requirements.

• You will have the confidence and professionalism to attend multidisciplinary meetings, safeguarding meetings and deal with sensitive complaints.

• You will have excellent organisational skills

• You will be adaptable to change

• You will effectively demonstrate management of workforce skills, often through remote management.

This role definition is not exhaustive but gives a general outline of the tasks required of the post holder. From time to time the post holder may be asked to carry out additional reasonable tasks as appropriate to the needs of the business. As such this role definition will be subject to review as and when required.